Privacy Policy

Effective September 25, 2026. Last updated September 25, 2026.

Legacy Loop exists to preserve the stories and the voices of the people you love. That trust is the whole of our business, so we treat the information you share with care. This policy explains what we collect, why, how long we keep it, and the choices you have.

1. Information we collect

We collect only what we need to deliver the service and create the keepsake.

From the person giving the gift

Name and email address.
Payment information, which is processed directly by our payment provider. We do not store full card numbers on our systems.
The details you provide about the storyteller when you set up the gift.

From the storyteller

Name, relationship to the family, and mobile phone number.
The answers they share, whether written or spoken.
Voice recordings, when they choose to answer by voice or by phone call.

Automatically

Basic technical information needed to operate the service reliably, such as delivery status of messages and simple activity logs.
Website analytics. We use Google Analytics to understand how visitors use getlegacyloop.com. This relies on cookies to collect standard, aggregated information such as which pages are viewed and the general source of a visit. It is not used to identify you personally, and it is never combined with your stories or recordings.

2. How we use information

We use the information above to:

Send the weekly question by text message or phone call.
Receive, transcribe, and organize each answer into a private family timeline.
Produce the printed keepsake and the audio library at the end of the year.
Process the gift subscription and manage billing.
Provide support and respond to your requests.
Keep the service secure and working correctly.

We do not use your stories or recordings to train artificial intelligence models for unrelated purposes, and we do not use them for advertising.

3. Consent to record

A storyteller must knowingly agree to take part. When a gift is set up, the person giving it confirms that they have the storyteller's permission to enroll them and to record their answers. The storyteller may stop at any time by replying with the word STOP to any message, which ends future messages to them. If you enroll someone, please make sure they understand and agree before you begin.

Legacy Loop does not sell your personal information. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We share information only in these limited ways:

With family members you invite. The stories and recordings are visible to the people you choose to add to the archive, and to no one else.
With service providers who help us operate. These include our payment processor, our messaging and voice provider, and our printing partner for the physical book. They may handle information only to perform their service for us.
When the law requires it, such as a valid legal request, or to protect the safety and rights of people.
In connection with a business transfer, such as a merger or acquisition, in which case we will give notice and the successor will be bound by this policy.

5. How long we keep your stories

Because permanence is the point of Legacy Loop, we keep your stories and recordings for the long term, and we do not delete them lightly.

While your subscription is active, we keep the complete archive, including every recording and the finished book, so your family can return to it whenever they wish.
Once a storyteller completes the year and the keepsake book is made, that audio library is kept for the invited family permanently, even if the subscription is not renewed. This is what we mean by a lifetime audio library.
If a subscription ends before the year is completed, we do not remove anything right away. We keep the archive for a grace period of twelve months and send reminders during that time. Only after the grace period ends, and only after clear warning, would an archive that was never completed be removed.
When a storyteller passes away, the archive remains available to the family members already invited, so the book and the voice endure.
Voice recordings are stored in our own secure storage, so they remain available to your family and are not dependent on any outside service.
If you ask us to delete your information, we will honor that request and remove it within thirty days, except for the limited records we are required to keep for legal or accounting reasons.

6. How we protect information

We use reasonable technical and organizational measures to protect your information, including secure storage and restricted access. No method of storage or transmission is perfectly secure, but we work to safeguard what you entrust to us, and we limit access to those who need it to operate the service.

7. Your choices and rights

You may, at any time:

Ask to see the information we hold about you or your storyteller.
Ask us to correct information that is wrong.
Ask us to delete the archive or your account.
Stop messages to a storyteller by replying STOP to any message, or reply HELP for assistance.

Depending on where you live, you may have additional rights under your local privacy laws. To exercise any of these, contact us using the details below.

8. Children

Legacy Loop is intended for adults. It is not directed to children, and we do not knowingly collect information from children. If you believe a child has been enrolled without proper consent, please contact us and we will remove the information.

9. Your California privacy rights

If you are a resident of California, you have specific rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. We honor these rights as the law requires.

The right to know. You may ask us to tell you what personal information we have collected about you, where it came from, why we collected it, and who we have shared it with.
The right to delete. You may ask us to delete the personal information we hold about you, subject to the limited exceptions the law allows.
The right to correct. You may ask us to correct personal information that is inaccurate.
The right to opt out of sale or sharing. You may direct us not to sell or share your personal information. Legacy Loop does not sell or share your personal information, so there is nothing you need to do, but your right remains.
The right to limit the use of sensitive personal information. Voice recordings and the personal stories you share are treated as sensitive. We use them only to provide the service to you, and never for advertising.
The right to non discrimination. We will not deny you service, charge you a different price, or provide a different quality of service because you exercised any of these rights.

To make a request, email us at support@getlegacyloop.com with the subject line "California Privacy Request," and tell us which right you wish to exercise. So that we protect your information, we will take reasonable steps to verify your identity before we act, which may mean confirming details associated with your account. You may use an authorized agent to make a request on your behalf, and we may ask the agent for proof that you gave them permission. We will respond within the time the law requires, which is generally forty five days, and we will let you know if we need more time.

10. Changes to this policy

We may update this policy from time to time. When we make a meaningful change, we will update the date at the top and, where appropriate, notify you. Your continued use of the service after a change means you accept the updated policy.

11. Contact us

If you have any question about this policy or your information, please write to us at support@getlegacyloop.com.