Terms of Service

Effective September 25, 2026. Last updated September 25, 2026.

These terms are the agreement between you and Legacy Loop when you use our service. Please read them. By purchasing or using Legacy Loop, you agree to what follows.

1. What Legacy Loop is

Legacy Loop sends a storyteller one question each week, by text message or by phone call. The storyteller answers in their own words, by voice or in writing. We save each answer to a private family timeline and, at the end of a full year, we produce a printed keepsake and an audio library of their stories.

2. Who may use it

You must be at least eighteen years old to purchase a subscription or create an account. By using the service, you confirm that you meet this requirement and that the information you provide is accurate.

When you set up a gift for another person, you confirm that you have their permission to enroll them, to send them the weekly questions, and to record their answers. The storyteller is always in control of their own participation and may stop at any time. If you cannot obtain their agreement, please do not enroll them.

4. Messaging terms

By enrolling, the storyteller agrees to receive recurring messages from Legacy Loop related to the service.

What we send: one weekly question and occasional service messages, such as confirmations and reminders.
How often: message frequency is roughly one per week, and may vary.
Cost: message and data rates may apply, depending on the storyteller's mobile plan.
To stop: reply STOP to any message to end future messages. Reply HELP for assistance.
Consent is not a condition of any purchase beyond the service itself, and carriers are not liable for delayed or undelivered messages.

5. Subscriptions and billing

Legacy Loop is sold as an annual subscription. Payment is collected securely through our payment provider at the time of purchase.
Unless you cancel, a subscription renews each year so the archive and access continue. We will make renewal terms clear at the time of purchase.
You may cancel at any time. When you cancel, the service continues until the end of the paid period. If the storyteller has completed the year and the keepsake book has been made, that family's audio library remains available to the invited family even after the subscription ends, as described in our Privacy Policy.
If you believe you were charged in error, contact us and we will work with you in good faith to make it right.

6. Your stories belong to you

The stories, recordings, and answers created through Legacy Loop belong to the storyteller and the family. You grant us a limited permission to store, transcribe, organize, and reproduce that content only for the purpose of providing the service to you, including producing the printed keepsake and the audio library. We do not claim ownership of your memories, and we do not use them for advertising.

7. The printed keepsake

The printed book is produced after a year of stories is complete. Physical products are made and shipped through a printing partner. Small variations in printing, color, and delivery timing can occur. If a book arrives damaged or flawed, contact us and we will arrange a replacement.

8. Acceptable use

You agree not to use Legacy Loop to upload unlawful content, to infringe the rights of others, to harass any person, or to interfere with the operation of the service. We may suspend or end an account that misuses the service.

9. Disclaimers

We work hard to keep Legacy Loop reliable, but the service is provided as it is, without warranties of any kind, to the extent the law allows. We do not guarantee that every message will be delivered exactly on time, since delivery depends on mobile carriers and other services outside our control.

10. Limitation of liability

To the fullest extent permitted by law, Legacy Loop will not be liable for indirect, incidental, or consequential damages arising from your use of the service. Where liability cannot be excluded, it is limited to the amount you paid for the service in the twelve months before the claim.

11. Dispute resolution and binding arbitration

Please read this carefully, because it affects your legal rights. You and Legacy Loop agree that most disputes will be resolved by individual binding arbitration rather than in court. Both sides give up the right to a jury trial and the right to take part in a class action. You may opt out within thirty days of first agreeing.

The full terms of this arrangement, including how to begin arbitration, how costs are handled, the class action waiver, and how to opt out, are set out in our Arbitration Agreement, which forms part of these Terms. Please read it.

Except as stated in the Arbitration Agreement, these Terms are governed by the laws of the State of Michigan, without regard to its conflict of law rules, and the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions.

12. Changes to these terms

We may update these terms from time to time. When we make a meaningful change, we will update the date at the top and, where appropriate, notify you. Your continued use of the service after a change means you accept the updated terms.

13. Contact us

Questions about these terms are welcome at support@getlegacyloop.com.